PTR Global is a talent solutions partner focused on delivering high-quality recruiting, staffing, and workforce solutions for clients across complex and competitive hiring environments. We combine recruiting expertise, operational discipline, client partnership, and data-driven delivery to help organizations build strong teams and meet critical business needs.

Summary

PTR Global is seeking a senior, results-driven Director of Delivery to lead a high-volume recruiting delivery center responsible for consistent execution across strategic enterprise staffing programs. This leader will oversee recruiting managers, team leads, and delivery operations with direct accountability for achieving hiring goals for all MSP programs. The ideal candidate is currently operating in a comparable delivery leadership role today, with demonstrated success managing large-scale recruiting teams, high-volume production expectations, MSP/VMS delivery requirements, and executive-level performance accountability. This position requires a proven operator who can lead through data, urgency, process discipline, stakeholder communication, and a clear culture of ownership.

Position Scope and Performance Expectations

• Lead the India-based Delivery Center as a high-impact operational leader responsible for driving consistent recruiting output, delivery quality, and measurable business results.
• Ensure the organization is positioned to provide candidate resumes to all jobs per month through disciplined production management, leadership accountability, and proactive issue resolution.
• Oversee delivery activity capable of producing highly qualified candidate resume submissions while maintaining submission quality, client alignment, compliance standards, and conversion effectiveness.
• Bring current, hands-on leadership experience running a comparable recruiting delivery function today, with the ability to immediately assess performance gaps and implement scalable operating rhythms.

Job Description

• Lead and manage Recruiting Managers and/or Team Leads responsible for driving US IT staffing delivery across MSP/VMS and direct client environments.
• Provide senior leadership over the Delivery Center’s monthly production goals, including start targets, resume submission volume, recruiter productivity, leadership effectiveness, and overall delivery health.
• Hold Recruiting Managers/Team Leads accountable for team performance, KPI execution, recruiter productivity, delivery quality, and consistent adherence to operating rhythms.
• Own delivery performance across assigned business areas, including submittals, interviews, offers, starts, fill ratios, aging requisitions, quality, speed, and overall client delivery health.
• Establish, enforce, and inspect KPI expectations, activity standards, SLA compliance, delivery scorecard performance, and weekly performance reviews across recruiting leadership teams.
• Partner with senior stakeholders and executive leadership to communicate delivery performance, risks, trends, capacity, market challenges, and action plans.
• Ensure Recruiting Managers/Team Leads are effectively coaching recruiters on search strategy, intake discipline, candidate quality, submittal calibration, closing, and client communication.
• Drive requisition prioritization, workload balancing, delivery coverage, escalation management, and resource allocation through Recruiting Managers and Team Leads.
• Identify delivery gaps early and work with recruiting leadership to implement corrective action plans for aging roles, low submittal volume, poor interview conversion, offer declines, weak activity, or missed KPIs.
• Strengthen operational discipline across reporting, forecasting, pipeline management, scorecard inspection, delivery meetings, and performance accountability.
• Ensure recruiting leadership teams understand and enforce client requirements, MSP/VMS compliance expectations, rate structures, submission rules, candidate ownership, and delivery standards.
• Use market intelligence, recruiting analytics, and performance trends to guide delivery strategy, improve decision-making, and strengthen stakeholder alignment.
• Partner cross-functionally with sales, account leadership, operations, compliance, onboarding, and HR to ensure smooth execution from requirement intake through candidate start.
• Build a high-accountability leadership culture that balances urgency, ownership, coaching, professional development, and consistent delivery execution.

Requirements

• 10+ years of recruiting, staffing, or talent delivery experience, with significant experience in an staffing agency environment.
• Proven success leading recruiting teams supporting US IT staffing requirements in high-volume, metrics-driven environments.
• Experience supporting Fortune 500 companies as a tier one supplier with direct access to buyers (MSP contacts, hiring managers, etc)
• Recent experience working for a staffing agency that focuses on IT skill sets that require onsite contractors working mostly as W2 employees.
• Strong experience working within MSP/VMS programs, including requisition management, submittal rules, compliance requirements, scorecards, SLAs, and client-driven delivery expectations.
• Must be currently leading or recently have led a comparable high-volume staffing delivery organization with accountability for monthly starts, submission volume, recruiter productivity, and multi-layer delivery leadership.
• Knowledge of W2 recruiting, contractor hiring, candidate pipelines, rate alignment, submittal quality, interview conversion, offer management, and starts.
• Demonstrated ability to manage delivery through KPIs, dashboards, recruiter productivity metrics, pipeline health, aging requisition reviews, and executive reporting.
• Experience leading recruiting managers/team leads, or senior recruiters, with the ability to coach leaders and improve performance across multiple layers of delivery.
• Strong stakeholder management skills, including the ability to communicate clearly with executive leadership, account teams, clients, and internal delivery teams.
• Ability to proactively diagnose delivery problems quickly, create action plans, manage escalations, and drive measurable improvement.
• Strong understanding of staffing economics, including rate discipline, candidate compensation alignment, delivery quality, and the business impact of speed, fill ratio, and starts.
• Excellent leadership skills with the ability to motivate teams, hold leaders accountable, develop talent, and create a culture of ownership and urgency.
• Highly data-driven, organized, decisive, and comfortable operating in a fast-moving staffing environment with shifting priorities and high expectations.

Why Join PTR Global?

This is a senior leadership opportunity to run a critical India-based Delivery Center with meaningful visibility, operational ownership, and direct impact on business performance. The successful candidate will be responsible for strengthening and improving delivery execution, building leadership accountability, scaling production discipline, and ensuring the organization consistently meets aggressive client and business expectations. This is a unique opportunity to build out delivery center with the most talented Recruiters and Team Leads in the marketplace while having authority to drive operational excellence and process improvement. PTR Global offers a fast-paced, performance-driven environment where experienced delivery executives can make a measurable impact on client success, recruiter productivity, and overall delivery excellence.

Instructions

Please answer the questions below, attach your resume and email your responses to Jason.Jordi@Pinnacle1.com as part of your application.

1. Please describe your current or most recent experience leading a high-volume recruiting delivery organization supporting US IT staffing.
2. What MSP/VMS programs, delivery scorecards, KPI structures, and revenue range (in millions USD) enterprise staffing environments have you managed?
3. Please share examples of how you have improved recruiter productivity, submission quality, interview conversion, starts, or delivery performance.
4. If this position requires a hybrid work schedule, would you be willing to work from an office in Bangalore, Hyderabad, or Pune, depending on the final office location?
5. In an effort to be respectful of your time and ensure alignment, please share your desired compensation range for this opportunity?

PTR Global is a talent solutions partner focused on delivering high-quality recruiting, staffing, and workforce solutions for clients across complex and competitive hiring environments. We combine recruiting expertise, operational discipline, client partnership, and data-driven delivery to help organizations build strong teams and meet critical business needs.

Summar

yPTR Global is seeking a senior, results-driven Director of Delivery to lead a high-volume recruiting delivery center responsible for consistent execution across strategic enterprise staffing programs. This leader will oversee recruiting managers, team leads, and delivery operations with direct accountability for achieving hiring goals for all MSP programs. The ideal candidate is currently operating in a comparable delivery leadership role today, with demonstrated success managing large-scale recruiting teams, high-volume production expectations, MSP/VMS delivery requirements, and executive-level performance accountability. This position requires a proven operator who can lead through data, urgency, process discipline, stakeholder communication, and a clear culture of ownership

.
Position Scope and Performance Expectatio

• nsLead the India-based Delivery Center as a high-impact operational leader responsible for driving consistent recruiting output, delivery quality, and measurable business result
• s.Ensure the organization is positioned to provide candidate resumes to all jobs per month through disciplined production management, leadership accountability, and proactive issue resolutio
• n.Oversee delivery activity capable of producing highly qualified candidate resume submissions while maintaining submission quality, client alignment, compliance standards, and conversion effectivenes
• s.Bring current, hands-on leadership experience running a comparable recruiting delivery function today, with the ability to immediately assess performance gaps and implement scalable operating rhythm

s.
Job Descript

• ionLead and manage Recruiting Managers and/or Team Leads responsible for driving US IT staffing delivery across MSP/VMS and direct client environmen
• ts.Provide senior leadership over the Delivery Center’s monthly production goals, including start targets, resume submission volume, recruiter productivity, leadership effectiveness, and overall delivery heal
• th.Hold Recruiting Managers/Team Leads accountable for team performance, KPI execution, recruiter productivity, delivery quality, and consistent adherence to operating rhyth
• ms.Own delivery performance across assigned business areas, including submittals, interviews, offers, starts, fill ratios, aging requisitions, quality, speed, and overall client delivery heal
• th.Establish, enforce, and inspect KPI expectations, activity standards, SLA compliance, delivery scorecard performance, and weekly performance reviews across recruiting leadership tea
• ms.Partner with senior stakeholders and executive leadership to communicate delivery performance, risks, trends, capacity, market challenges, and action pla
• ns.Ensure Recruiting Managers/Team Leads are effectively coaching recruiters on search strategy, intake discipline, candidate quality, submittal calibration, closing, and client communicati
• on.Drive requisition prioritization, workload balancing, delivery coverage, escalation management, and resource allocation through Recruiting Managers and Team Lea
• ds.Identify delivery gaps early and work with recruiting leadership to implement corrective action plans for aging roles, low submittal volume, poor interview conversion, offer declines, weak activity, or missed KP
• Is.Strengthen operational discipline across reporting, forecasting, pipeline management, scorecard inspection, delivery meetings, and performance accountabili
• ty.Ensure recruiting leadership teams understand and enforce client requirements, MSP/VMS compliance expectations, rate structures, submission rules, candidate ownership, and delivery standar
• ds.Use market intelligence, recruiting analytics, and performance trends to guide delivery strategy, improve decision-making, and strengthen stakeholder alignme
• nt.Partner cross-functionally with sales, account leadership, operations, compliance, onboarding, and HR to ensure smooth execution from requirement intake through candidate sta
• rt.Build a high-accountability leadership culture that balances urgency, ownership, coaching, professional development, and consistent delivery executi

on.
Requirem

• ents10+ years of recruiting, staffing, or talent delivery experience, with significant experience in an staffing agency environm
• ent.Proven success leading recruiting teams supporting US IT staffing requirements in high-volume, metrics-driven environme
• nts.Experience supporting Fortune 500 companies as a tier one supplier with direct access to buyers (MSP contacts, hiring managers,
• etc)Recent experience working for a staffing agency that focuses on IT skill sets that require onsite contractors working mostly as W2 employ
• ees.Strong experience working within MSP/VMS programs, including requisition management, submittal rules, compliance requirements, scorecards, SLAs, and client-driven delivery expectati
• ons.Must be currently leading or recently have led a comparable high-volume staffing delivery organization with accountability for monthly starts, submission volume, recruiter productivity, and multi-layer delivery leaders
• hip.Knowledge of W2 recruiting, contractor hiring, candidate pipelines, rate alignment, submittal quality, interview conversion, offer management, and sta
• rts.Demonstrated ability to manage delivery through KPIs, dashboards, recruiter productivity metrics, pipeline health, aging requisition reviews, and executive report
• ing.Experience leading recruiting managers/team leads, or senior recruiters, with the ability to coach leaders and improve performance across multiple layers of deliv
• ery.Strong stakeholder management skills, including the ability to communicate clearly with executive leadership, account teams, clients, and internal delivery te
• ams.Ability to proactively diagnose delivery problems quickly, create action plans, manage escalations, and drive measurable improvem
• ent.Strong understanding of staffing economics, including rate discipline, candidate compensation alignment, delivery quality, and the business impact of speed, fill ratio, and sta
• rts.Excellent leadership skills with the ability to motivate teams, hold leaders accountable, develop talent, and create a culture of ownership and urge
• ncy.Highly data-driven, organized, decisive, and comfortable operating in a fast-moving staffing environment with shifting priorities and high expectati

ons.
Why Join PTR Gl

obal?This is a senior leadership opportunity to run a critical India-based Delivery Center with meaningful visibility, operational ownership, and direct impact on business performance. The successful candidate will be responsible for strengthening and improving delivery execution, building leadership accountability, scaling production discipline, and ensuring the organization consistently meets aggressive client and business expectations. This is a unique opportunity to build out delivery center with the most talented Recruiters and Team Leads in the marketplace while having authority to drive operational excellence and process improvement. PTR Global offers a fast-paced, performance-driven environment where experienced delivery executives can make a measurable impact on client success, recruiter productivity, and overall delivery excell

ence.
Instru

ctionsPlease answer the questions below, attach your resume and email your responses to Jason.Jordi@Pinnacle1.com as part of your applic

1. ation.
   Please describe your current or most recent experience leading a high-volume recruiting delivery organization supporting US IT st
2. affing.What MSP/VMS programs, delivery scorecards, KPI structures, and revenue range (in millions USD) enterprise staffing environments have you m
3. anaged?Please share examples of how you have improved recruiter productivity, submission quality, interview conversion, starts, or delivery perfo
4. rmance.If this position requires a hybrid work schedule, would you be willing to work from an office in Bangalore, Hyderabad, or Pune, depending on the final office lo
5. cation?In an effort to be respectful of your time and ensure alignment, please share your desired compensation range for this oppor

tunity?

Location: Bangalore

Department: Delivery / Customer Support

Employment Type: Full-time

Reports To: Head of Delivery / Director – Delivery

Role Overview

We are looking for a highly motivated and experienced Delivery Lead / POD Lead to join Signzy Technologies Private Limited, a leading B2B SaaS technology product organization.

The Delivery Lead will be responsible for ensuring the successful delivery of products and services to clients by managing the end-to-end project lifecycle, from initiation to completion. This role will work closely with cross-functional teams, including Product, Engineering, Sales, and Customer Success, to ensure client expectations are met, project timelines are maintained, and delivery processes run smoothly and efficiently.

Key Responsibilities

Project Management

Oversee multiple client-facing projects simultaneously, ensuring delivery is completed on time, within scope, and as per defined quality standards.

Client Relationship Management

Act as the primary point of contact for clients, manage client expectations, proactively address concerns, and ensure a high level of customer satisfaction.

Cross-Functional Collaboration

Coordinate with Product, Engineering, Sales, and Customer Success teams to ensure alignment on deliverables, timelines, milestones, and client requirements.

Resource Management

Plan and manage resource allocation across projects to ensure successful delivery and avoid bottlenecks.

Risk and Issue Management

Identify project risks, dependencies, and issues in a timely manner, and work with relevant stakeholders to mitigate or resolve them effectively.

Delivery Process Ownership

Own the end-to-end delivery process by continuously assessing workflows, delivery standards, and client outcomes to drive improvements.

Stakeholder Communication

Provide regular updates on project progress, risks, issues, and milestones to internal and external stakeholders, ensuring transparency throughout the delivery lifecycle.

Reporting and Documentation

Maintain accurate project documentation, status reports, trackers, and other relevant project-related records.

Continuous Improvement

Drive process improvements, implement delivery best practices, and contribute to operational efficiency and improved quality of delivery.

Job Requirements

Experience

• 5+ years of experience in Delivery, Project Management, Program Management, or a similar client-facing role within a B2B SaaS or technology-driven environment.
• Proven experience in managing large-scale and complex client projects involving cross-functional teams.
• Strong experience in SaaS product delivery, including onboarding, integrations, implementation, and customer enablement.
• Hands-on experience with Agile methodologies such as Scrum and Kanban.
• Familiarity with project management tools such as Jira, Asana, Trello, Monday.com, or similar platforms.

Education

• Bachelor’s degree in Business, Engineering, Computer Science, or a related field.
• PMP, PRINCE2, Scrum Master, or Agile certifications would be an added advantage.

Technical Understanding

• Good understanding of SaaS architectures, cloud-based applications, and technology stacks.
• Ability to understand technical requirements and communicate effectively with both technical and non-technical stakeholders.

Key Skills

Leadership and Communication

• Strong leadership and people management skills.
• Ability to guide, motivate, and align cross-functional teams towards successful project delivery.
• Excellent verbal and written communication skills.
• Ability to engage effectively with internal teams, external clients, and senior stakeholders.

Project and Delivery Management

• Strong expertise in managing timelines, scope, resources, risks, and dependencies.
• Ability to manage multiple projects and competing priorities simultaneously.
• Strong ownership mindset with the ability to drive projects to closure.

Client Focus

• Strong client-facing skills with the ability to build long-term relationships.
• Ability to understand client expectations, business needs, and pain points.
• Commitment to delivering high-quality outcomes and ensuring customer satisfaction.

Problem Solving and Decision Making

• Ability to analyze complex problems and provide practical, solution-oriented recommendations.
• Strong decision-making capabilities, especially in high-pressure situations.
• Ability to anticipate challenges and take proactive corrective action.

Attention to Detail and Quality

• Strong attention to detail in project planning, documentation, communication, and delivery.
• Commitment to maintaining high standards of quality across deliverables and client interactions.

Time Management

• Excellent organizational and time management skills.
• Ability to manage multiple deadlines, stakeholders, and deliverables effectively.

Desirable Qualities

• Strong understanding of Agile principles and the ability to promote Agile ways of working within teams.
• Proactive, solution-oriented, and comfortable working in a fast-paced environment.
• Strong client empathy and ability to understand business-critical client requirements.
• Ability to drive accountability across teams and ensure timely execution.
• Comfortable working with ambiguity and evolving project requirements

About the Company

Our client brings over three decades of experience helping life sciences companies optimize commercialization through strategic consulting, advanced analytics, and technology solutions.

They partner with pharmaceutical and life sciences organizations to build go-to-market strategies, establish data analytics foundations, and leverage artificial intelligence to improve customer insights and engagement. Their solutions help companies forecast performance, manage territories, organize customer data, and optimize medical and commercial operations.

Headquartered in Evanston, Illinois, with 10 global offices, the organization combines analytical expertise and innovative technology to help life sciences companies navigate healthcare complexity and improve patient outcomes.

Role Overview

The Associate Delivery Manager will lead end-to-end client engagements focused on designing, implementing, and delivering Commercial Data Warehouse (CDW) and Master Data Management (MDM) solutions for pharmaceutical and life sciences clients.

This role requires a combination of technical expertise, project leadership, and client management skills to ensure successful delivery of data solutions supporting commercial operations, compliance, and analytics initiatives.

The role will also contribute to business growth by strengthening client relationships, identifying expansion opportunities, mentoring team members, and improving delivery processes.

Key Responsibilities

• Lead the design, implementation, and delivery of Commercial Data Warehouse (CDW) and Master Data Management (MDM) solutions for life sciences clients.
• Provide technical guidance and oversight to project teams during MDM platform implementation and data framework development.
• Define project scope, delivery approach, timelines, and execution plans in collaboration with project leadership.
• Analyze complex business and data challenges and develop data-driven solutions.
• Translate analytical findings into actionable insights and recommendations for clients and internal teams.
• Manage end-to-end project delivery, including:
• Client communication
• Status reporting
• Timeline management
• Risk tracking
• Issue resolution
• Build and optimize data pipelines and processes using coding skills for data processing, analysis, and reporting.
• Collaborate with global teams including client stakeholders, solution specialists, and data engineering teams.
• Support project financial management including SOW creation, project administration, and client invoicing.
• Mentor junior team members and support their professional development.
• Drive operational excellence through process improvements, training, and internal initiatives.
• Build strong client relationships and identify opportunities for expanding engagements.
• Coordinate effectively with US-based project managers and clients to ensure alignment on goals and deliverables.

Required Qualifications

• Bachelor’s degree or advanced degree with 7+ years of professional experience.
• Strong experience implementing or supporting Master Data Management (MDM) solutions within the US pharmaceutical/life sciences industry.
• Mandatory experience working with:
• HCP (Healthcare Professionals)
• HCO (Healthcare Organizations)
• Payer Master Data Management solutions
• Experience with Commercial Data Warehouse (CDW) solutions in the life sciences domain preferred.
• Strong programming skills in Python for:
• Data processing
• Data analysis
• Reporting automation
• Advanced proficiency in Microsoft Excel, PowerPoint, and Word.
• Strong project management and team leadership experience.
• Excellent analytical and problem-solving skills with the ability to convert complex data into business insights.
• Strong communication skills with the ability to work with technical and business stakeholders.
• Understanding of pharmaceutical data management practices and commercial analytics.
• Strong organizational skills with the ability to manage multiple priorities.
• Ability to work effectively in a global, matrixed environment.
• Flexibility to support US-based clients with 3–4 hours overlap during US working hours.

Preferred Skills

• Experience managing life sciences consulting engagements.
• Knowledge of pharmaceutical commercial operations and analytics.
• Experience working with global delivery teams.
• Exposure to AI-driven analytics or healthcare technology solutions.