Description:
Junior Counsellor – Study Abroad
Organization: GS Global Academy
Location: Pune (or as applicable)
Department: Student Counselling & Admissions
Reports To: Senior Counsellor / Branch Manager
About GS Global Academy
GS Global Academy is a leading overseas education consultancy dedicated to helping students achieve their international education goals. We provide end-to-end guidance for higher education, language courses, career counselling, admissions, and student visa assistance across multiple destinations.
Position Summary
We are looking for a passionate and student-focused Junior Counsellor to assist students in making informed decisions about studying abroad. The ideal candidate should possess excellent communication skills, a willingness to learn, and the ability to build strong relationships with students and parents.
Key Responsibilities
- Counsel students and parents regarding study abroad opportunities, language courses, and career pathways.
- Understand students' academic profiles and career aspirations to recommend suitable countries, universities, and programs.
- Handle walk-in, telephonic, online, and social media enquiries.
- Follow up with prospective students and maintain regular communication throughout the admission process.
- Support students in university applications and document collection.
- Guide students on application procedures, admission requirements, and timelines.
- Coordinate with internal teams for admissions, visa processing, and student services.
- Maintain accurate records in the CRM and update student information regularly.
- Assist in organizing seminars, webinars, education fairs, and promotional events.
- Meet assigned counselling and conversion targets.
- Build long-term relationships with students and parents by providing exceptional customer service.
- Stay updated on study destinations, university requirements, scholarships, and visa policies
Required Skills
- Excellent verbal and written communication skills in English.
- Strong interpersonal and counselling abilities.
- Good presentation and convincing skills.
- Ability to work in a target-driven environment.
- Basic knowledge of MS Office (Excel, Word, PowerPoint).
- Strong organizational and time-management skills.
- Positive attitude with a willingness to learn.
Educational Qualification
- Bachelor's degree in any discipline.
- Candidates with a background in Education, Management, Business Administration, or related fields will be preferred.
Experience
- 0–2 years of experience in study abroad counselling, education counselling, admissions, sales, or customer relationship management.
- Freshers with excellent communication skills and a keen interest in the international education industry are encouraged to apply.
Key Performance Indicators (KPIs)
- Student enquiry handling and response time.
- Counselling sessions conducted.
- Student conversions (Enquiry to Registration).
- Application submissions and accuracy.
- Follow-up efficiency.
- Student satisfaction and feedback.
- Achievement of monthly and quarterly targets.
What We Offer
- Comprehensive training and mentorship.
- Career growth opportunities within GS Global Academy.
- Exposure to international universities and global education partners.
- Performance-based incentives.
- Supportive and collaborative work environment.
Preferred Attributes
- Passion for helping students achieve their academic goals.
- Customer-centric approach.
- Professional appearance and conduct.
- Ability to multitask and work under deadlines.
- Team player with strong problem-solving skills.