Customer Support Associate

Location: New Town, Kolkata

Shift: US Shift (8:00 pm - 5:00 am)

Employment Type: Full-time

About the Role

We are looking for a dedicated and customer-focused Customer Support Associate to join our team. In this role, you will be responsible for assisting customers, resolving queries, and ensuring a seamless customer experience across various communication channels.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner
• Resolve customer issues effectively while maintaining a high level of customer satisfaction
• Maintain accurate records of customer interactions and transactions
• Identify customer needs and provide appropriate solutions or escalate when required
• Follow company processes, policies, and service standards
• Collaborate with internal teams to resolve complex customer concerns
• Continuously update knowledge of products, services, and processes

Required Qualifications

• Bachelor’s degree or equivalent experience
• Excellent verbal and written communication skills
• Strong problem-solving and interpersonal skills
• Basic computer proficiency and familiarity with CRM tools is a plus
• Ability to multitask and manage time effectively
• Willingness to work in shifts, if required

Preferred Skills

• Prior experience in customer service or support roles
• Ability to handle challenging customer interactions with professionalism
• Adaptability and a positive attitude in a fast-paced environment

What We Offer

• Competitive salary and performance-based incentives
• Opportunity for career growth and skill development
• Supportive and inclusive work environment