Description:
Role : Delivery Leadership Experience : 10+ years Location : Bangalore (Hybrid) As part of the Delivery Leadership, you will be responsible for heading and managing the customer engagements , delivery efforts in a B2B environment for Customer service teams of various organizations. Role & Responsibilities Client Management: Managing customer communication, relationships and escalation management. Guide the client on technology evaluation, technical thought leadership and direction. Constantly sync with the product & Business team to align on business priorities, and plan for long term and short-term architecture goals. Showcase thought leadership on technology roadmaps, agile development methodologies and best practices. Take a lead in preparing functional and technical specification documents. Challenge and inspire customers and peers to solve difficult problems with ambitious and novel solutions. Project Delivery: Own the complete project lifecycle by managing the solutioning, engineering, testing, release and maintenance. Lead project deliveries while managing multiple responsibilities in high paced environment, where you are empowered to make a difference Lead engagements with multiple work-streams; prepare project plans and manage deliverables. Guide and help team members to debug and solve technical problems.Project deliverables reviews and follow through till issues closure. Review and perform code walkthrough and quality reviews. Conflict resolution and dependency management. Team management: Work with the team to identify and qualify business opportunities. Identify key customer technical objections and develop a strategy to resolve technical blockers. Ensure proper skill development of