Description:
Company Description The House of MG is a heritage hotel in Ahmedabad, housed in a superbly restored early 20th-century mansion that showcases colonial architecture, lush courtyards, and verandahs. The property features thirty-seven rooms, two popular restaurants, a gallery displaying traditional textiles, jewelry, and silver from the Mangaldas family collection, and a dedicated play area for children. Known for being welcoming to children, solo travelers, and older guests, it offers a safe and comfortable environment for a wide range of visitors. The hotel celebrates local craftsmanship and Gujarati cuisine, practicing responsible tourism and offering warm, homelike hospitality. With a rich history that includes hosting Mahatma Gandhi in 1915, The House of MG continues to employ and engage closely with the local community.Role Description This is a full-time, on-site role for a Front Office Manager based in Ahmedabad. The Front Office Manager will oversee daily front desk operations, including guest check-in and check-out, reservations management, and handling guest queries and special requests. The role involves supervising front office team members, scheduling shifts, training staff on service standards, and ensuring smooth coordination with housekeeping, food and beverage, and other departments. The Front Office Manager will monitor guest feedback, resolve issues promptly to maintain high levels of customer satisfaction, and implement procedures that support efficient office administration and accurate record-keeping. The role also includes preparing front office reports, managing cash and billing processes, and contributing to an exceptional guest experience aligned with the hotel's heritage and hospitality values.Qualifications Minimum 10 years of experience in a good reputed hotel front office operation. Strong leadership and team management skills. Good communication and guest handling abilities. Knowledge of reservation systems and hotel software, Win Could. Ability to handle guest complaints and ensure guest satisfaction. Good understanding of billing, cash handling, and reports. Well-groomed personality with a professional attitude. Ability to work in shifts and handle pressure. A Front Office Manager also supports marketing and is responsible for driving business revenue by handling guest relations, coordinating with travel agents, promoting hotel services, and maximizing room salesQualification: - Graduate in Hotel Management, specially form IHM.